Step 2 Wagon for Two Plus – a Best Buy?
My daughter is getting close to three years old now. She is getting simply too large for her current stroller (which is an excellent buy), as her feet are now beginning to hang over the edge of the foot platform. She can still use it if she bends her legs, but it cannot be too comfortable for her. A wagon seemed like the next logical step. Her nana bought her a new Step 2 Wagon for Two Plus late last year. As with most products that I review, there are things I like about this wagon and some (important) reasons why I don’t like it. Please read the full length of the article as I do have some significant concerns with the Step 2 Wagon for Two Plus.
Appearance – I like the look of the Step 2 Wagon for Two Plus. It looks like a good quality wagon and it has a rounded and sleek design.
Door – The wagon come with an entry door for the occupants. My daughter loves the independence of opening the door (though she sometimes needs some help) and getting herself into her seat.
Storage Compartment – There is a handy storage compartment under the front seat. It is good for storing shopping bags or small preschooler items like diapers, diaper cream, and wipes.
NOT GOOD … IMPORTANT!
Use of Push Axle Nuts – A wheel fell off the other day. In my experience, push axle nuts are unreliable. Sometimes they stick the wheel to the axle securely, other times they don’t. I was pulling my daughter in her Step 2 Wagon for Two Plus the other day and a front wheel simply fell off. She was not hurt (thank goodness, as it was a front wheel), but I shudder to think what might have happened if it had been a rear wheel (with her sitting in the back). Cotter pins are far more reliable in my experience as there is a physical and immovable barrier preventing things flying off. I would strongly recommend that Step 2 administer the safest and most reliable method of securing wheels on children’s wagons as possible. The product assembly experience and skill level of any parent that buys this wagon should not even be a consideration. Any incompetent assembling parent or guardian should be able to affix wheels safely – otherwise, they should come preassembled. Cost savings for the manufacturer should never come at the expense of potential safety for our children.
With that being said, I am not completely incompetent with basic household product assembly and household maintenance. I can assemble anything that I buy from IKEA (although I may curse and stamp my feet out of earshot or visibility of my daughter on numerous occasions throughout the process), I know basic carpentry and plumbing and have a rudimentary understanding of basic electrical stuff. I would consider myself, at least, an average Joe. The point is that every ‘Average Joe (or Jane)’ should be able to do this. If it is too difficult, it should come preassembled, or an alternative fastening method should be adopted.
Follow Up From Step 2
I contacted Step 2 the very day that my axle push nut popped off via email. I received a response the second day (an ‘okay’ response time in my experience). They asked to for me to contact them by telephone as a follow up because my daughter had been in the wagon at the time. I contacted then the following day using their toll-free number. The Step 2 employee whom I spoke with was polite and professional, but at the same time, in my view, screening for a potential lawsuit. After answering a couple of ‘legalize’ questions (e.g. Where were you when the wheel fell off?, What type of surface were you on?, etc.), the Step 2 representative offered to send me a full, new hardware pack for free. This package would be sent RUSH and would arrive from the US to Canada in about seven business days.
I have to admit that I spent some time perusing the Step 2 online catalogue before responding. I was hoping for the offer of a free product, or at least a discount coupon for a future Step 2 purchase. No such luck. This is less than what I have received under similar circumstances.
While I do think that some of the features of the Step 2 Wagon for Two Plus are good, I do not recommend it due to significant safety concerns. A wheel fell off while my daughter was in the wagon – this should NEVER happen under any circumstances. Quite simply, anyone should be able to assemble a product while following the manufacturers instructions. If they can’t, for any reason, the product should come preassembled or be designed differently. While I do appreciate that Step 2 has offered to send me a free replacement hardware pack, this seems completely unnecessary in the first place. Too little, too late, in my opinion. Buy this product with extreme caution.
I am looking to replace this product with a safe alternative. Are there any suggestions? Please post a reply and share your experiences.
The Step 2 Wagon for Two Plus rates ONE out of FIVE Stars – NOT recommended.
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Author: Jason Milburn Google