Seemingly an automated (and annoyingly redundant generic response – chattering about how much they care, etc. etc. ) from Air Miles. Received this a couple of minutes after my initial email. Not surprised about the automated stuff. Air Miles is losing touch with its customers in a very fast way. Hope they listen and respond to the concerns that I have presented. I’ll keep you updated.
Stay tuned for more.
“Thank you for taking the time to write us.
Your comments are of great importance to us, as it assists us in creating the best possible experience for you. Your email will be placed in priority sequence and a personalized reply will be on its way within 4-5 business days.
In the meantime, why not check out our “Help & FAQs” section? It’s possible that you might find the answer to your inquiry there. Just click on the link and it will take you there https://www.airmiles.ca/arrow/FAQSearch
We would also like to encourage you to check out our new AIR MILES Community, where you just may find the answer to your question posted by a fellow Collector. The Community is filled with commonly asked questions & answers, tips on how to earn more reward miles, photos, stories and more! http://community.airmiles.ca/en/
We are doing our part in protecting your privacy and personal information, logging onto our Web site with your Collector number and PIN before submitting your inquiry allows us to access to your Collector Account so that we can better assist you.
Have a great day!
AIR MILES Reward Program
(Thank you for not replying to this e-mail. Please send any additional inquiries you may have through our Web site www.airmiles.ca)”
Wow! I must REALLY be important! Only 4-5 business days? Thanks Air Miles; you really DO care! Thanks for removing Roots as a sponsor without warning and increasing the cost of METRO dollars to hire all the extra staff you have there to answer my emails. I await your swift response.